topic Re: delivered damaged items in Member To Member Support

delivered damaged items

mad0903 — Tue, 02 Jun 2026 10:16:51 GMT

i need to contact you about recently sold items

Re: delivered damaged items

tressygirl — Tue, 02 Jun 2026 10:18:24 GMT

Not us we are members like yourself, but we can help you further if you explain what has happened and also are you the buyer or the seller?

@mad0903

Re: delivered damaged items

mad0903 — Tue, 02 Jun 2026 10:22:52 GMT

am raising a dispute regarding this order.

The item (PS5 console and controller) was sent in fully working condition and securely packaged

Re: delivered damaged items

mad0903 — Tue, 02 Jun 2026 10:23:22 GMT

also cannot confirm at this stage whether any damage occurred during transit or if the item shown in the photos is the same item that was sent

Re: delivered damaged items

mad0903 — Tue, 02 Jun 2026 10:24:10 GMT

am a seller

Re: delivered damaged items

tressygirl — Tue, 02 Jun 2026 10:29:45 GMT

Was this a Simple Delivery transaction?

Ask the buyer to open a case for a refund stating ' damaged in transit'. eBay will refund the buyer and you get to keep the payout.

Be aware, you are actually using the wrong account to sell on. A Private account the one you're using is for selling your unwanted, used items, say a garage/ attic/ wardrobe clear out. You are selling all new items and in quantities so should have a Business account. eBay will note this once a case is opened, doubt they'll be keen to refund when this is a Business seller's responsibility.

It's easy to switch your account to the correct one as below:

Go to Account settings in My eBay.
Select Personal information.
Select Edit next to Account type. You may be asked to sign in again.
Select Confirm to upgrade to a Business account.
Specify whether you operate your business as a legal entity or as a sole proprietor and select Continue.
On the following page, enter your business information such as name, contact information, and returns policy. Then select Save.

Probably best to use a PC / laptop for this, and not the app or mobile browser. Chrome seems to work best on eBay.

@mad0903

Re: delivered damaged items

mad0903 — Tue, 02 Jun 2026 10:33:25 GMT

oh thanks for your information i don’t know this on i appreciate you i try to do switch in business thanks again mate

Re: delivered damaged items

tressygirl — Tue, 02 Jun 2026 10:38:23 GMT

You're very welcome, and yes many are not aware and innocently open a wrong account, it's no problem to quickly switch to the correct one !

@mad0903