topic Re: Send new invoice in Member To Member Support

Send new invoice

printer20 — Tue, 02 Jun 2026 09:05:34 GMT

I have sold item but buyer has asked me to send to Australia.We have agreed postage cost but ebay wont let me send a new invoice telling me invoices cannot be sent for items where ebay manages all or part of postage.I am stuck now as to what i can do.

Re: Send new invoice

**peaseblossom** — Tue, 02 Jun 2026 09:09:33 GMT

If you don't want to use eBay's Global Shipping (where you send using Simple Delivery to the UK Hub) you'd have to cancel the transaction and relist with direct postage to Oz for the buyer to buy again.

Re: Send new invoice

tressygirl — Tue, 02 Jun 2026 09:10:03 GMT

Best to cancel the transaction with the buyer's permission and relist with the correct postage price.

Cancel the order citing Buyer Requests to Cancel, this full refunds the buyer and your seller performance is not affected.

Relist with the correct postage, for your buyer to buy and pay again.

@printer20

Re: Send new invoice

printer20 — Tue, 02 Jun 2026 10:22:26 GMT

Thanks for your help.

Re: Send new invoice

printer20 — Tue, 02 Jun 2026 10:23:03 GMT

Thanks for your help

Re: Send new invoice

**peaseblossom** — Tue, 02 Jun 2026 10:31:03 GMT

If you want to opt out of eBay's Global Shipping to use your own direct postage you can do that here:

https://www.ebay.co.uk/ship/prf

@printer20