topic partial return seller help in Member To Member Support

partial return seller help

sunflowerhangerco — Mon, 01 Jun 2026 14:45:00 GMT

I have sold a phone and the buyer has received and noted issues (they were in the description but for the sake of it and alot of back and forth) i have agreed to a partial return of £20, however i had already accepted the return, i have clicked on offer return (we are both in agreement) but it says i cant do that, is there another way of cancelling the return but doing a partial refund?

Re: partial return seller help

tobiasd4 — Mon, 01 Jun 2026 14:52:49 GMT

You can only make 1 offer of part refund.

You can't close and reopen case.

When you get item back, refund in full or ebay will force it.

Re: partial return seller help

tressygirl — Mon, 01 Jun 2026 14:56:35 GMT

Only your buyer can cancel / close the return request.

Ask them to do this, bearing in mind it relies on a lot of trust from your buyer for you, as they may know, that you cannot be enforced to make that partial refund, and once a case is closed another for the same item cannot be opened.

In short, if the case remains open, you have to accept and fully refund, a partial refund can only be made if the buyer closes the case early.

@sunflowerhangerco

Re: partial return seller help

sunflowerhangerco — Mon, 01 Jun 2026 15:02:44 GMT

Hi Thanks, i have managed to sort it now, i clicked offer refund on a seperate page and it allowed me to do partial and it is now closed, thank god.

thank you both