topic Re: contacting e bay in Member To Member Support

contacting e bay

ro-618447 — Fri, 29 May 2026 15:17:16 GMT

I bought an item 16 days ago, it hasn't arrived, although the seller page says it has been sent. I bought it as a guest. I cannot find anyway to contact e bay or the seller and I have no idea of what name I used as a guest

[ I have tried all of the obvious ways to contact both e bay and the seller several times , and just go round and round in circles]. It was a cheap item so I'm not that concerned about the money, but it is very annoying to be treated as a fool: this will be my last time I deal with e bay.

Re: contacting e bay

john1297576 — Fri, 29 May 2026 17:41:53 GMT

Read the email you would have received from Ebay giving you details.

You open a Not Received case through the email.

https://www.ebay.co.uk/help/sr?query=buying+as+a+guest&origin=1&aiSummary=true

Re: contacting e bay

fargvs — Fri, 29 May 2026 19:03:28 GMT

A Guest purchase will not show in your eBay summary --- >

Find the email Guest order Transaction number details in the link below --- Case options within 30 days from sale are there --- do not run out of time for a case >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returning-item/returnin...

https://pages.ebay.co.uk/ebay-money-back-guarantee/