topic Re: Unsent items in Member To Member Support

Unsent items

di_34872 — Fri, 29 May 2026 16:00:28 GMT

I purchased two items and didn't receive any confirmation from ebay and the sellers don't know anything about my order but the money for the items was taken from my account and have a screen shot of the money going out to ebay.How can this be resolved any help would be appreciated

Re: Unsent items

tobiasd4 — Fri, 29 May 2026 16:40:19 GMT

Items will be in your purchase history.

Re: Unsent items

di_34872 — Fri, 29 May 2026 17:10:14 GMT

They aren't here's the screen shots

Re: Unsent items

john1297576 — Fri, 29 May 2026 17:35:47 GMT

Then you must have bought as a guest, which would explain why the seller knows nothing about any purchase by di_34872.

Re: Unsent items

di_34872 — Fri, 29 May 2026 18:14:14 GMT

No i am a member and done it through my ebay account.Thanks for taking the
time to reply it's much appreciated

Re: Unsent items

fargvs — Fri, 29 May 2026 18:21:39 GMT

A Guest purchase perhaps when not completely signed in will not show in your eBay summary --- >

Find the email Guest order Transaction number details in the link below --- Case options within 30 days from sale are there --- do not run out of time for a case >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returning-item/returnin...

https://pages.ebay.co.uk/ebay-money-back-guarantee/