topic Re: Label generated, tracking number received, but no QR code received in Member To Member Support

Label generated, tracking number received, but no QR code received

westoe1 — Tue, 26 May 2026 11:49:57 GMT

Hi, I generated a label, tracking number received, but no QR code received. Need to post today, so help would be much appreciated, thanks,

Sylvia

Re: Label generated, tracking number received, but no QR code received

kat@ebay — Wed, 27 May 2026 15:02:31 GMT

Hi @westoe1 ,

Thank you for your post.

Are you still experiencing this issue with the QR code?

Thank you,

Kat

Re: Label generated, tracking number received, but no QR code received

westoe1 — Wed, 27 May 2026 15:35:26 GMT

Hello,
thanks so much for reaching out. I did eventually find the QR code - for
some reason it was sent to the mail box that is not usually used and
certainly not in the one that receives emails from eBay.
I must admit that I’m definitely not good with tech-y stuff (a slightly
nervous oldie), so I’m thankful that there are people who are kindly
prepared to help. I really wish that when I am completely stuck it would be
possible to speak to eBay personnel.
Best regards,
westoe1😀🙏

Re: Label generated, tracking number received, but no QR code received

kat@ebay — Thu, 28 May 2026 08:20:54 GMT

Hi @westoe1 ,

Thanks for the reply.

Glad to hear you got it sorted. I understand it can be difficult to get through to customer support. For next time with the live chat option if you state speak to an agent it should then give you the option for a callback.

Thank you,

Kat

Re: Label generated, tracking number received, but no QR code received

westoe1 — Thu, 28 May 2026 09:11:26 GMT

This is so kind of you Kat and much appreciated, thank you and best wishes,
Sylvia 😀