https://community.ebay.co.uk/t5/Member-To-Member-Support/My-item-has-been-lost-by-Evri-How-do-I-claim/m-p/8038665#M356450 <P>Hi, I sent a parcel out to the buyer and I have had confirmation from Evri the package has now been lost. Evri told me as the postage label was purchased through ebay, I am right to claim through ebay and then ebay claim from Evri. I am wondering how I do this as my only option I can see is too refund the buyer?</P> Wed, 27 May 2026 14:52:03 GMT lewlewi-dgwqltsk 2026-05-27T14:52:03Z https://community.ebay.co.uk/t5/Member-To-Member-Support/My-item-has-been-lost-by-Evri-How-do-I-claim/m-p/8038665#M356450 <P>Hi, I sent a parcel out to the buyer and I have had confirmation from Evri the package has now been lost. Evri told me as the postage label was purchased through ebay, I am right to claim through ebay and then ebay claim from Evri. I am wondering how I do this as my only option I can see is too refund the buyer?</P> Wed, 27 May 2026 14:52:03 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/My-item-has-been-lost-by-Evri-How-do-I-claim/m-p/8038665#M356450 lewlewi-dgwqltsk 2026-05-27T14:52:03Z https://community.ebay.co.uk/t5/Member-To-Member-Support/My-item-has-been-lost-by-Evri-How-do-I-claim/m-p/8038699#M356465 <P>If you used simple delivery ask buyer to open a not received case then ebay will issue refund and you keep the payment.</P> Wed, 27 May 2026 16:29:05 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/My-item-has-been-lost-by-Evri-How-do-I-claim/m-p/8038699#M356465 **peaseblossom** 2026-05-27T16:29:05Z