Address errors

jamiek27 — Tue, 26 May 2026 11:07:47 GMT

Due to an address error on 2 listing's, I had to manually write addresses & pay for postage myself, however I then couldn't mark the items as dispatched. I contacted customer service & they said to create the label & the item would then be marked correctly. I now realise this will mean I am not given back the postage costs. What can I do?

Re: Address errors

tressygirl — Tue, 26 May 2026 11:31:17 GMT

This is how it works for unused Simple Delivery labels.

A refund is sent to whoever paid for the SD label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@jamiek27

topic Address errors in Member To Member Support

Address errors

Re: Address errors