Item not sent

francis_584 — Sat, 23 May 2026 10:44:41 GMT

Hello,

Any help appreciated:

I bought a book on 10/04/26. It should have been posted 2 days after delivery according to details. After 14 days I contacted seller to ask where the item was with no response. I then tried to cancel the order to get my money back and the seller declined it. I messaged again asking for it to be posted asap and it was ignored. I have tried again today, almost 2 months later to get a response with nothing. EBay will now now step in to help.

Any suggestions? Thanks in advance.

Re: Item not sent

tressygirl — Sat, 23 May 2026 11:05:08 GMT

You are too late to claim from eBay, on all listings aside from Classified ads eBay, explain their 30 day MBG Money Back guarantee policy.

This means if you do not receive your item within 30 days of the item's last estimated date for delivery, you can claim under this policy for a full refund.

You are far too late, as said.

Try your payment provider now for help with your refund, most offer a 120 day buyer protection policy.

Read eBay's 30 day MBG policy from the link below if you wish to buy again from eBay, it can save you a lot of time and money.

https://pages.ebay.co.uk/ebay-money-back-guarantee/

@francis_584

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Item not sent

Re: Item not sent