topic Re: Missing Item in Member To Member Support

Missing Item

*louise*2005 — Fri, 22 May 2026 16:00:39 GMT

I sold an item and I sent it on the 5th May. They have not got it yet and requested a refund, which to be fair I would of done the same. But how do I go about it, I have no item or payment. Trying to get through to someone on ebay but I am struggling. Any helpp would be great.

Re: Missing Item

tressygirl — Fri, 22 May 2026 16:11:57 GMT

Have you checked the tracking if it shows delivery, this will close any case the buyer opens.

Was this a Simple Delivery transaction?

Ask the buyer to open a case for item not received. Under SD rules, if not delivered, eBay will fully refund the buyer in these cases, and you get to keep the payout.

@*louise*2005

Re: Missing Item

john1297576 — Fri, 22 May 2026 16:55:26 GMT

Why have you no payment? Ebay will put a hold on funds once a not received case is opened, but you are not a new seller and money should be released within 24 hours.

You are aware that you have to withdraw money, there are no automatic payments to bank account now.