topic Refund not Received in Member To Member Support

Refund not Received

scudmaster — Thu, 21 May 2026 08:16:07 GMT

Ordered item as guest. Then email from ebay stating order cancelled and refund within 5 days. No refund and unable to trace seller on Ebay now. Automated system online with ebay not dealing with my problem with fixed reply choices ? Any advice how to contact ebay directly ?

Re: Refund not Received

john1297576 — Thu, 21 May 2026 09:54:44 GMT

How did you pay?

Ebay’s 5 days would probably only cover Paypal where refunds are fast, payments by bank card 7 days, credit card 30 days.

Re: Refund not Received

scudmaster — Thu, 21 May 2026 10:12:18 GMT

I paid by debit card month ago

Re: Refund not Received

fargvs — Thu, 21 May 2026 10:42:28 GMT

A Guest purchase when not completely signed in will not show in your eBay summary --- >

Find the email Guest order Transaction number details in the link below --- Case options within 30 days from sale are there --- do not run out of time for an open case >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returning-item/returnin...

https://pages.ebay.co.uk/ebay-money-back-guarantee/