topic Re: Order came through but no email in Member To Member Support

Order came through but no email

thedunwichshopper — Wed, 20 May 2026 21:40:01 GMT

Hello everyone, hopefully someone here can help me.

I've sold an item on ebay but I've not had an email come through saying I've sold an item, nor a notification from the app like I normally do. I have the option to get a prepaid label but when I go to check the order, I can't see a username or any other information on the order (e.g. order number, selling fees, things like that). Can anyone tell me why this has happened as I don't want to send it out and up losing money and the item.

Re: Order came through but no email

**peaseblossom** — Wed, 20 May 2026 21:49:25 GMT

Are you able to check on a PC or laptop? The app can be a bit glitchy or there may be a delay. If it's only just sold it might take a while for the system to update.

Re: Order came through but no email

thedunwichshopper — Wed, 20 May 2026 21:53:05 GMT

I was on my laptop when I saw that I sold something. I checked my emails and I sold the item about 12 days ago - exact same postcode and it was delivered a couple of days later. I think it might be a glitch.

Re: Order came through but no email

**peaseblossom** — Wed, 20 May 2026 22:01:01 GMT

You can check it on your list of orders.

Re: Order came through but no email

thedunwichshopper — Wed, 20 May 2026 22:02:31 GMT

I did and I think it is a glitch. I checked the prepaid label page and it said dispatch by the 12th of May.

Re: Order came through but no email

**peaseblossom** — Wed, 20 May 2026 22:05:21 GMT

lol, yes, that sounds like a giltch of some sort.

Re: Order came through but no email

thedunwichshopper — Wed, 20 May 2026 22:06:22 GMT

Just glad I figured it out. Thanks for your help!