topic Re: Faulty item reported. Was informed that it would be replaced. Not received replacement in Member To Member Support

Faulty item reported. Was informed that it would be replaced. Not received replacement

susansusan1961 — Wed, 20 May 2026 19:25:08 GMT

I bought a watchstrap. It broke after a few days.i reported it to the seller and was informed that I would receive a replacement. I have not received it

Re: Faulty item reported. Was informed that it would be replaced. Not received replacement

fargvs — Wed, 20 May 2026 19:29:25 GMT

You may be able to open an official 'Not as described' case if still within 30 days from item receipt through eBay and escalate on day 4 onwards >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

https://pages.ebay.co.uk/ebay-money-back-guarantee/

Re: Faulty item reported. Was informed that it would be replaced. Not received replacement

john1297576 — Wed, 20 May 2026 20:41:48 GMT

When you have a problem with a purchase, if within 30 days of receipt, always use the ebay Money Back guarantee, there is a link on the right side of every listing but do many buyers never bother to read about it.

Sellers cannot ignore a case once opened, as if buyer has to escalate a case to ebay, the seller gets penalised.

Trying to deal direct with sellers, they can ignore you or make promises but there is no way to make them do anything, ebay will only get involved if you have opened an ebay case.