topic Partial refund in Member To Member Support

Partial refund

thegreekess73 — Wed, 20 May 2026 18:15:10 GMT

Item not received and seller has issued only a partial

refund stating eBay have deducted fees?

Re: Partial refund

fargvs — Wed, 20 May 2026 18:55:27 GMT

If you have opened an official 'Item not received' case and followed it through to case completion, you are entitled to a full refund ? >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

https://pages.ebay.co.uk/ebay-money-back-guarantee/

Re: Partial refund

john1297576 — Wed, 20 May 2026 20:56:44 GMT

If you opened a Not received case, then escalate it to ebay.

Done properly through ebay you would get a full refund, fees would be refunded to seller.

That is any selling fees, if seller has paid for extra services such as a reserve they are not refunded, that sort of fee is paid whether sold or not and not refunded.