topic Re: Sending item back to seller in Member To Member Support

Sending item back to seller

zzr.king — Tue, 19 May 2026 15:19:15 GMT

Hello, I purchased a item that didn't match the description once I received it.The seller agreed to have it back for a full refund but I said I had to open a resolution case to cover myself which they have agreed to.My question is that I have been told by Ebay to send back before 2nd June does that date mean the day I send or the seller receives it ? Also "before" so that means the latest 1st of June or does that include 2nd ? Thanks for any help 👍

Re: Sending item back to seller

tressygirl — Tue, 19 May 2026 16:15:06 GMT

These are the timelines when you open a case for item not as described.

After opening this case, the seller has 3 days to either send you a refund or a postage label for its return. If neither happens, on day 4, you escalate the case and eBay step in and force the refund.

If you receive a return tracked postage label, ( be aware some sellers may not want their item back, in which case they Must refund within 3 days), you post the item back, and when tracking shows delivery the seller has 48 hours to refund you. Again, if they don't , you escalate the case eBay forces the refund.

@zzr.king

Re: Sending item back to seller

papso22 — Tue, 19 May 2026 18:11:20 GMT

Ebay does not provide clarification of the meaning of the dates so you should send it back as soon as you can after you get the label.