https://community.ebay.co.uk/t5/Member-To-Member-Support/Stick-hoover/m-p/8035750#M355405 <P style="font-weight: 400;">You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.&nbsp; If they are not,&nbsp; a buyer has 30 days under eBay's 30 day MBG,&nbsp; Money Back Guarantee policy,&nbsp; to return the item for a full refund.</P> <P style="font-weight: 400;">&nbsp;</P> <P style="font-weight: 400;">You are too late to claim a refund from eBay,&nbsp; and also too late to&nbsp; try your payment provider,&nbsp; as most offer a 120 day buyer protection policy.</P> <P style="font-weight: 400;">&nbsp;</P> <P>If purchased from a registered UK business, who offered a guarantee and is now not upholding this,&nbsp; then turn to Citizens Advice for your next steps,&nbsp; if you wish to take this further.</P> <P>&nbsp;</P> <P><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/9255322">@rifairg0</a>&nbsp;</P> Tue, 19 May 2026 12:59:00 GMT tressygirl 2026-05-19T12:59:00Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Stick-hoover/m-p/8035748#M355403 <P>Hi I bought a stick hoover 9 months ago and it's broken the plastic pipe from the brush has split in two places and it won't suck the muck up now the seller won't respond to my messages can anyone help me what to do&nbsp;</P> Tue, 19 May 2026 12:57:28 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Stick-hoover/m-p/8035748#M355403 rifairg0 2026-05-19T12:57:28Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Stick-hoover/m-p/8035750#M355405 <P style="font-weight: 400;">You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.&nbsp; If they are not,&nbsp; a buyer has 30 days under eBay's 30 day MBG,&nbsp; Money Back Guarantee policy,&nbsp; to return the item for a full refund.</P> <P style="font-weight: 400;">&nbsp;</P> <P style="font-weight: 400;">You are too late to claim a refund from eBay,&nbsp; and also too late to&nbsp; try your payment provider,&nbsp; as most offer a 120 day buyer protection policy.</P> <P style="font-weight: 400;">&nbsp;</P> <P>If purchased from a registered UK business, who offered a guarantee and is now not upholding this,&nbsp; then turn to Citizens Advice for your next steps,&nbsp; if you wish to take this further.</P> <P>&nbsp;</P> <P><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/9255322">@rifairg0</a>&nbsp;</P> Tue, 19 May 2026 12:59:00 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Stick-hoover/m-p/8035750#M355405 tressygirl 2026-05-19T12:59:00Z