topic Re: Customer support purchases do not show member login in Member To Member Support

Customer support purchases do not show member login

nickyma_12 — Tue, 19 May 2026 05:46:29 GMT

My purchases do not show under purchases. I log in as a member,not a guest. I have to sign out as well.
the way to see my purchases, i have to start an inquest, and then they all show.

what s going on and how do i fix this please?

Re: Customer support purchases do not show member login

tressygirl — Tue, 19 May 2026 05:54:07 GMT

If you are sure you did not buy as a guest this could be a glitch with the device or browser you are using especially if using the app which is fraught with issues.

Try a laptop / PC with Chrome, that seems to be the best combo. Worth clearing cache and cookies before proceeding too.

@nickyma_12

Re: Customer support purchases do not show member login

papso22 — Tue, 19 May 2026 06:55:26 GMT

What does 'I have to start an inquest' mean?

Re: Customer support purchases do not show member login

nickyma_12 — Tue, 19 May 2026 07:01:26 GMT

Hi

It s like if you havent received a parcel and you need to contact ebay?

Sorry if that wasnt clear.

Re: Customer support purchases do not show member login

nickyma_12 — Tue, 19 May 2026 07:02:26 GMT

Hi

Yes i m thinking it would probably be a glitch. I m u sure how to get
through to ebay though. Bit of a puzzler 😅
Thanks for your reponse

Re: Customer support purchases do not show member login

john1297576 — Tue, 19 May 2026 08:13:18 GMT

If you have not received a purchase, there is no need to contact ebay, you open oa not received case.

Contacting ebay should be a last resort, as very few problems do not already have systems in place for dealing with them. For example the ebay 30 day money back guarantee, link available on every listing on right side.