topic No item in package in Member To Member Support

No item in package

bnw33 — Mon, 18 May 2026 19:44:00 GMT

I ordered a card the other week and when a package arrived it had been opened and there was nothing inside. It was only a cheap card around 4 quid, I messaged the seller immediately to see if there was anything they could do on their side as i've not had this happen before. They said no so I opened a case here however I feel like as the tracking says it was delivered they'll side against me especially as the seller has since basically accused me of just saying i havent recievedthe card which i could understand if it was more expensive. Really just wondering if i have a chance of getting my money back is what I'm asking.

Re: No item in package

**peaseblossom** — Mon, 18 May 2026 20:18:35 GMT

Open a return using "damaged in transit". If seller used ebay's simple delivery ebay will refund without you having to return anything.

Re: No item in package

john1297576 — Mon, 18 May 2026 20:22:01 GMT

What sort of case did you open?

You should have opened a not as described case. If you opened a not received case, this is the only time when you can open a second case, so open a Not as described case.

Seller should provide a reply paid label, but is unlikely to want an empty envelope, so should just refund. If no refund, then escslate the case to ebay who will deal with refund.