topic Re: selling in Member To Member Support

selling

ic.tat.fromthe.attic — Sat, 16 May 2026 10:46:37 GMT

I have just sold my first item but I cannot despatch it. I get stuck on the 'buy postage label' page. Every time I click 'buy postage label' an 'authentication' box appears on the page, it tries to open but fails, disappears, and I get a 'Something went wrong and we were not able to generate the label' message and I try again and restart the merry-go-round. Any ideas or suggestions, apart from blowing up Ebay?

Re: selling

kat@ebay — Mon, 18 May 2026 10:04:29 GMT

Hi @ic.tat.fromthe.attic ,

Thank you for your post.

Have you been able to generate the label since Saturday? The customer support you were in contact with have escalated your account to be checked.

Thank you,

Kat

Re: selling

ic.tat.fromthe.attic — Mon, 18 May 2026 15:41:45 GMT

Hi Kat. I managed to produce a different label from another page, but the original label I needed I was not able to produce. I'm not sure if the panel which tried to open on the orignal label page was for the label itself or for verification, but whichever, it wouldn't load. Must have tried over a dozen times. I think it still needs to be checked.

Re: selling

john1297576 — Mon, 18 May 2026 16:40:42 GMT

Your postage is 91p which is for a letter, and You can”t print a label. Write address yourself and stick a 2nd class stamp on it. You are not able to use Simple Postage as you must have been able to use CUSTOM POSTAGE!