Refund Initiated before Item found

ogunbkay-0 — Sat, 16 May 2026 15:51:01 GMT

I’m looking for advice regarding a refunded order.

The item was initially marked as delivered,but i couldn't find the item at pick up point, so eBay processed a refund automatically. However, the item later arrived, and I genuinely want to pay the seller for it.

I contacted the seller, but they advised me to refer back to eBay. I’ve also struggled to find a direct customer service phone number.

What is the correct process in this situation? Can the original transaction be reopened, or would the seller need to create a new listing/invoice for repayment?

Any help would be appreciated.

Re: Refund Initiated before Item found

tobiasd4 — Sat, 16 May 2026 16:52:49 GMT

Once case is closed, ebay won't want to know.

If seller used simple delivery, seller still got paid.

Ebay won't chase you for money.

topic Refund Initiated before Item found in Member To Member Support

Refund Initiated before Item found

Re: Refund Initiated before Item found