topic Re: my account messed up in Member To Member Support

my account messed up

mw%_1967 — Sat, 16 May 2026 07:52:50 GMT

hi ever since i went into chat and asked someone to change my user name because the option wasnt there,they seem to have ruined my page ,i cannot make offers,i cannot click on my name top left,icannot report an issue goes to some connection termination blank page,i also get this when making an offer

So basically i cant even report an issue or now contact ebay..............

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Re: my account messed up

mw%_1967 — Sat, 16 May 2026 07:54:59 GMT

To add to this i left ebay several months ago with 4000 purchase/sales 100% feedback because of issues like this ,what is going on

Re: my account messed up

**peaseblossom** — Sat, 16 May 2026 08:48:54 GMT

Try contacting ebay on your phone. You can ring them or request they ring you by viewing this link on your phone only - not on a laptop or PC:
https://www.ebay.co.uk/help/eua?id=5190

Re: my account messed up

john1297576 — Sat, 16 May 2026 08:57:24 GMT

Why did you ask “someone” to change your user name? You can do it yourself, then it would not have got into this mess.

Re: my account messed up

mw%_1967 — Sat, 16 May 2026 09:02:55 GMT

hi your link goes to this blank page

upstream connect error or disconnect/reset before headers. reset reason: connection termination

this is what it says thanks

Re: my account messed up

mw%_1967 — Sat, 16 May 2026 09:08:48 GMT

you have to wait 30 days or something to change your user name when youve changed before,,the time had passed and there was nothing i could click on to change my user name ,i contacted an assistant who messed with it,they said was fixed,but obviously they messed it up.Hence where im at now.

Re: my account messed up

mw%_1967 — Sat, 16 May 2026 09:10:26 GMT

Just to emphasise the issue IS NOT with me,it is ebay

Re: my account messed up

**peaseblossom** — Sat, 16 May 2026 09:14:58 GMT

Is that when viewing the link on your phone?

Re: my account messed up

mw%_1967 — Sat, 16 May 2026 09:16:52 GMT

on my laptop,thanks.

Re: my account messed up

**peaseblossom** — Sat, 16 May 2026 09:32:01 GMT

As I said earlier, you need to view the link on your phone. It doesn't work on a laptop.

Re: my account messed up

fargvs — Sat, 16 May 2026 10:56:36 GMT

Check out >

https://www.ebay.co.uk/help/sr?query=change+username&origin=1&aiSummary=true

Re: my account messed up

mw%_1967 — Sat, 16 May 2026 11:09:42 GMT

my phone doesnt link to the net thanks.

Re: my account messed up

mw%_1967 — Sat, 16 May 2026 11:14:01 GMT

Must be something really wrong you r link doesnt connect either,i give up with ebay,thanks for the help

upstream connect error or disconnect/reset before headers. reset reason: connection termination

The one who helped from ebay seemed how do you say it 'seemed off'

Re: my account messed up

mw%_1967 — Sat, 16 May 2026 11:20:00 GMT

The point is my ebay on my laptop was perfectly fine for several months until someone from ebay messed it up.

Re: my account messed up

*vyolla* — Sat, 16 May 2026 11:20:01 GMT

I've had that connection error message on a couple of occasions, it shouldn't prevent you from using eBay, it should just be a momentary blip eBay's end.

Clear cookies and cache, the problem should go away.

Or you could try a different browser.

Re: my account messed up

mw%_1967 — Sat, 16 May 2026 11:26:26 GMT

Hi done all that and followed all the other google links to the problem to no avail.i cant sign out on the top left it doesnt highlight it,i cant go to contact ebay ,i cant view watchlist,i cant view the 'bell' symbol at th top right,i cant make offers,

Ill wait until monday to speak to a real ebay person.Thanks.

My setup clears cookie and cache automatically on closure.Always has done

P.S 3 days its been like this.

Re: my account messed up

*vyolla* — Sat, 16 May 2026 11:29:56 GMT

May I ask what device and browser you're using here?

Re: my account messed up

mw%_1967 — Sat, 16 May 2026 11:34:56 GMT

firefox browser with the same settings as when it was working before

and using a panasonic toughbook laptop.

Everything was fine until i got an ebay helper to help change my name.

Nothing has been changed at my end,until the ebay helper messed it up

Re: my account messed up

*vyolla* — Sat, 16 May 2026 11:37:06 GMT

What version of Firefox are you using?

Re: my account messed up

mw%_1967 — Sat, 16 May 2026 11:39:38 GMT

the latest and up to date,also rolled it back in case any updates caused it