Damaged and not as described

lecso84 — Sat, 16 May 2026 07:46:10 GMT

The item arrived damaged and not as described.
The packaging was not adequate for a fragile embroidery machine and the box arrived damaged.
After inspection I found internal damage including a torn LCD ribbon cable and a broken connector on the board.
There is also rust inside the machine and evidence that it had previously been opened/disassembled.
This condition does not match the seller’s description.
I would like a full refund under the eBay Money Back Guarantee. I have full video when i open the box.

Re: Damaged and not as described

tressygirl — Sat, 16 May 2026 08:03:01 GMT

You don't need any videos, you do not need to go into any full descriptions or messaging the seller or eBay just follow these instructions .....

If you are still within 30 days of the item's last estimated date for delivery, proceed this way:

Go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.

If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.

Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.

@lecso84

topic Re: Damaged and not as described in Member To Member Support

Damaged and not as described

Re: Damaged and not as described