topic Re: How to reopen a refund request in Member To Member Support

How to reopen a refund request

wael65 — Fri, 15 May 2026 17:29:11 GMT

I have open a refund request but had to close it till I receive the package , now package is received and would like to it back ?

**peaseblossom** — Fri, 15 May 2026 17:40:03 GMT

If you previously opened a "not received" case you can still open a return. You can start one on here:
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041

john1297576 — Fri, 15 May 2026 19:16:52 GMT

If you opened a return case before you received purchase, and closed it , nothing more you can do.

If however you opened a Not received case, that is the only time you can after closing the case, you can then open a Return Case.