topic Over charged for postage label? in Member To Member Support

Over charged for postage label?

nicstoodle-0 — Fri, 15 May 2026 16:49:16 GMT

Hello,

I listed an item with free postage. When I entered the size, weight and location, the postal charge was £3.38. It's a small parcel under 2kg.

When the item sold, and I went to print the label, the cost was £4.06. I contacted eBay support, but they weren't that helpful, although they did say it was because the item was being sent to Scotland. Does this sound right?

TIA

Nick

Re: Over charged for postage label?

john1297576 — Fri, 15 May 2026 19:51:10 GMT

Royal Mail cost for Scotland, is the same for all parts of the UK.

I am not sure, But I think the difference in price is VAT. If I am correct buying postage at the Post Office or Royal Mail is VAT free, but buying the same postage from ebay is subject to VAT.

£3.38 plus 20% 68p = £4.06

Re: Over charged for postage label?

nicstoodle-0 — Fri, 15 May 2026 20:29:56 GMT

Thanks, and that's what I originally thought: the transaction breakdown is label £3.38, VAT 20% 0.68 = £4.06.

But I checked previous labels that cost £3.38, and the breakdown is: label £2.82, VAT 0.56 = £3.38.

£3.38 is usually Royal Mail 2nd class small parcel. However, the label in question is Evri and has '84 AIR Parcelshop' on it. So I assume the buyer managed to select a different delivery option, and eBay has charged me the excess?