topic Re: buyer protection in Member To Member Support

buyer protection

iaamc — Thu, 14 May 2026 17:04:43 GMT

i am a private seller (not a business) but have been charged buyer protection fees on what I've sold. How do I rectify this? Can't seem to find an answer in ebay's system. It tells me that I will not have been charged as a private seller so there is no way I can get a refund. I have been charged!

Re: buyer protection

**peaseblossom** — Thu, 14 May 2026 17:39:28 GMT

Sellers do not pay the buyer protection fee, buyers do. It might look like you're paying but you're not.

Re: buyer protection

iaamc — Thu, 14 May 2026 18:02:26 GMT

It is being deducted from the price paid to me.
Sent from my iPhone

Re: buyer protection

red_magpie — Thu, 14 May 2026 18:06:23 GMT

I imagine this is the collectiomn of porcelain for which you accepted an offer?

The way that eBy works is that when an offer is made, it includes the cost of eBay's buyer protection.

This is then deducted from the amount paid to the seller. Sellers often mistakenly thing this means they have been chaged for it. In fact, what you were paid is correctly the the seller's share of the offer price.

When a buyer wins an auction, the reverse happens. The buyer protection fee is then added to the price for which the item sold.

Re: buyer protection

papso22 — Thu, 14 May 2026 18:08:11 GMT

@iaamc wrote:
It is being deducted from the price paid to me.
Sent from my iPhone

No, it's being deducted from the total the buyer pays.