topic Re: Car Mats from Auto pro Ltd in Member To Member Support

Car Mats

bul-4633 — Thu, 14 May 2026 16:15:33 GMT

Hi all i bought car mats as a guest but they were the wrong size even though check car reg

I tried to send message but no replies .

I would like a refund but am stuck as being ignored by the company.

I would love some help as i never got an invoice or confirmation email the mats were just posted to me with no return address.

I wanted to talk to a live person but its all automated AI thanks for any help.

Re: Car Mats from Auto pro Ltd

**peaseblossom** — Thu, 14 May 2026 15:15:57 GMT

You need to open a return using "not as described" if the listing had incorrect information. If you use "doesn't fit" that is classed as "change of mind" that the seller can refuse.

Here's info about claiming:
https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=12&pos=2&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=buying%20as%20a%20guest&context=DEFAULT_BUYER

But if you didn't get a confirmation email you will need to speak to ebay. You can ring them or request they ring you by viewing this link on your phone - not on a laptop or PC:
https://www.ebay.co.uk/help/eua?id=5190

Re: Car Mats from Auto pro Ltd

*guinevere* — Thu, 14 May 2026 15:18:27 GMT

You don't need to talk to anyone, just open a return by going to the right of your item scroll down using the arrow and choose the reason: Not as described, or wrong item sent. You will be sent a prepaid label by the seller to return for refund.

Word of warning Do not use "Does not fit" as this is considered a change of mind return and you'll be required to pay for the return yourself.

If your seller ignores the case escalate to ebay as soon as the case allows.

Re: Car Mats from Auto pro Ltd

bul-4633 — Thu, 14 May 2026 15:19:47 GMT

Hi peaseblossom very kind of you to help

really appreciate it

Re: Car Mats from Auto pro Ltd

bul-4633 — Thu, 14 May 2026 15:45:25 GMT

Hi thank you for your kind advice,

never had to dispute return anything before

I appreciate all your helpful advice