topic Cancelling an order in Member To Member Support

Cancelling an order

juwat-65 — Thu, 14 May 2026 07:12:16 GMT

I received an offer on a bottle of perfume, I accepted the offer, bought the shipping label , then the buyer asked me to cancel the order. There was no option to do that, in fact it states she has to cancel . She was messaging until nearly 2am this morning asking me to refund her. But am i right in saying i would still have to send the perfume.

Re: Cancelling an order

**peaseblossom** — Thu, 14 May 2026 08:59:48 GMT

She can request a cancellation but you would still have to issue one. You should be able to do that via the dropdown menu arrow for the item on your orders list.

Re: Cancelling an order

john1297576 — Thu, 14 May 2026 09:02:25 GMT

Buyers can only ask, they cannot cancel. Only seller can do that. You will also need to cancel the label to avoid being charged.