topic Re: Refund for faulty product in Member To Member Support

Refund for faulty product

ibico080 — Wed, 13 May 2026 12:44:57 GMT

A seller, registered as a business wit eBay, is refusing a refund for a faulty product as the fault developed outside the 90-day protection period. Still well within the 6-month period applying within Consumer Rights legislation.

How do I report this to eBay

Re: Refund for faulty product

jckl1957 — Wed, 13 May 2026 12:49:49 GMT

Ebay won't be interested as they only allow you 30 days (not 90) to open a case for a faulty item using the Money Back Guarantee.

This is between you and the seller.

If it is a UK business seller, you can ask Citizens Advice for possible 'next steps'.

Re: Refund for faulty product

ibico080 — Wed, 13 May 2026 13:03:26 GMT

I believe the seller is breaching eBay policies in not complying with legislation

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Re: Refund for faulty product

jckl1957 — Wed, 13 May 2026 13:08:34 GMT

If you check the Ebay User Agreement, I would guess that there is nothing in there about sellers complying with legislation, and ensuring that buyers' rights under the Consumer Rights Act are met.

I am happy to be corrected, but I believe you are wrong.

The Ebay Money Back Guarantee is in addition to your consumer rights.

However, you have to pursue your rights wth the seller, not Ebay,

Re: Refund for faulty product

ibico080 — Wed, 13 May 2026 13:54:26 GMT

I think eBay should be aware of the issue, though.
I have Consumer Rights legislation and possible credit card issuer as well.
Possible manufacturer warranty.

This may well convince me not to buy on eBay but to go back to good old shops!

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Re: Refund for faulty product

john1297576 — Wed, 13 May 2026 14:16:18 GMT

If you use ebay, you go by their rules and requirements. Ebay provides protection of 30 days, then they will no longer be interested. You do not buy from ebay, you buy from sellers who sell on ebay. Ebay has procedures covering most problems, so long as in the 30 day period.

Compare ebay to ads. in a shop window, the shop owner would not take any responsibility if you bought a damaged item, and certainly no 30 day money back guarantee, or warranty.

I also suspect that the legislation you seem to rely on only applies to Business Sellers, and even then enforcing can be a problem.

Re: Refund for faulty product

ibico080 — Wed, 13 May 2026 14:32:26 GMT

I'm not suggesting eBay is liable but, in its policies, it does say that it requires sellers to comply with Uk legislation.

So, if a seller does not do so, it should be removed from its status as a seller!

The seller is registered as a business with eBay.

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Re: Refund for faulty product

tobiasd4 — Wed, 13 May 2026 14:56:27 GMT

Ebay MBG is in addition to your consumer rights,

But ebay won't help you with those, contact citizens advice.

Re: Refund for faulty product

ibico080 — Wed, 13 May 2026 15:22:26 GMT

Not really looking for help from eBay but it should be made aware that a seller registered as a business is not complying with its policy that all such sellers must meet UK Consumer Rights legislation.

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Re: Refund for faulty product

jckl1957 — Wed, 13 May 2026 15:31:28 GMT

Is that Ebay policy?

Can you provide a link which confirms this?

If you can confirm that Ebay has such a policy, then you can report the seller. Ebay cannot act on a report if you believe a buyer is violating a policy they SHOULD have, rather than a policy they DO have,

You should only report a seller if you think they're violating our policies, for example:

They offer to sell you a listed item outside of eBay
They don't intend to complete the sale
They sent threatening messages or used abusive or vulgar language
They published another member's contact information
The seller has provided you with false contact information
You suspect the seller is under the age of 18
This isn't an exhaustive list – go to the eBay rules and policies page for more detailed information.

Report a seller

Re: Refund for faulty product

ibico080 — Wed, 13 May 2026 15:40:26 GMT

See the User Agreement - easy to find on-line work your way through it!

A seller "must not breach or circumvent" UK legislation.

That is what my seller is seeking to do here by not conforming with the 2015 legislation. A seller cannot simply try to fob me off with a referral to the manufacturer. When a product fails within the first six months, the assumption is that the defect was present from the outset.

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Re: Refund for faulty product

papso22 — Wed, 13 May 2026 15:48:11 GMT

I suspect the user agreement does not count as a policy.

Re: Refund for faulty product

jckl1957 — Wed, 13 May 2026 15:50:29 GMT

It does not say in the User Agreement that 'a seller must not breach or circumvent UK legislation'.

You have picked out 3 words from the User Agreement and added a little bit on to prove your point.

As is so often the case, context is everything.

The User Agreement states this, specifically relating to Using Ebay, not selling:

3. Using eBay

In connection with using or accessing the Services you will not:

post, list or upload content or items in inappropriate categories or areas on our sites;
breach or circumvent any laws, third-party rights or our systems or policies;

Re: Refund for faulty product

ibico080 — Wed, 13 May 2026 15:57:26 GMT

You have to be joking. What is it there for, otherwise?

Not that I expect much of an outcome from eBay. I will rely upon the legislation

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Re: Refund for faulty product

ibico080 — Wed, 13 May 2026 15:58:26 GMT

I was looking for help - not a sterile argument.

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