topic Returns closed? in Member To Member Support

Returns closed?

ahe-5120 — Wed, 13 May 2026 10:41:56 GMT

I tried to return an item but then had to close the return as I couldn't print the label in time.

How do I open a new return? Every time try, it says return closed. I'm stuck with an item I don't want.

Re: Returns closed?

**peaseblossom** — Wed, 13 May 2026 10:43:48 GMT

Sorry but you can only open one return per transaction. You could try contacting ebay. On rare occasions they have been known to reopen a closed case. You can ring them or request they ring you by viewing this link on your phone - not on a laptop or PC:
https://www.ebay.co.uk/help/eua?id=5190

If they can't help you could try reselling it yourself.

Re: Returns closed?

tressygirl — Wed, 13 May 2026 10:44:43 GMT

You cannot open another case if the case has timed out and closed as seems to have happened here.

Was this a faulty item, one not as described? Then, turn now to your payment provider for help with your refund.

@ahe-5120

Re: Returns closed?

ahe-5120 — Wed, 13 May 2026 12:56:26 GMT

Thanks.
The item was supposed to arrive after 3 days but took a month. Because it
was a book I tried to cancel it and bought it locally. By the time it
arrived I had read the book. I haven't even opened the envelope eBay sent.
Chris

Re: Returns closed?

ahe-5120 — Wed, 13 May 2026 13:05:26 GMT

Amazing thank you Pease Blossom.
It all worked out brilliantly, in a matter of moments. A quick call from
them and my case has been reopened and hopefully the return will be
processed soon.
I really appreciate your help. Your wonderful thank you.
Chris

Re: Returns closed?

**peaseblossom** — Wed, 13 May 2026 13:13:12 GMT

Brilliant! Glad it worked. 🙂