topic New Evri email receipts in Member To Member Support

New Evri email receipts

adriankjr — Sun, 10 May 2026 14:51:55 GMT

Sold three items, eBay defaulted to using Evri, I paid and printed out three labels, my wife took them to the Evri Parcel shop where she gave them my email for parcel receipt and tracking. Two weeks later when the buyer is upset at not getting his purchase we find they only provided a receipt for two items. Difficult to chase this up as we have no proof of postage, at least with a paper receipt you could make an immediate check it was correct. The problem with Evri's business model is that they have got tens of thousands of people in their system who do not appear to have been vetted I think.

Re: New Evri email receipts

**peaseblossom** — Sun, 10 May 2026 15:01:41 GMT

If the item was scanned and is showing as dispatched on ebay when the buyer opens a "not received" case, assuming you used Simple Delivery, ebay will issue a refund and you keep the payment.

Re: New Evri email receipts

jckl1957 — Sun, 10 May 2026 15:16:02 GMT

You can choose not to use Evri - it is your choice, not Ebay's.

In 20 years of selling, I have only ever used Royal Mail.

You need to go to your postage preferences - details below.

Choosing your preferred carrier

You'll automatically be opted in to use all carriers that are available in this programme. If you would prefer not to send your items with a particular carrier, you can exclude them in your settings. Here's how:

Go to your Postage preferences - opens in new window or tab.
Select Edit next to Simple Delivery.
Adjust the toggle next to the carrier you'd prefer not to use.