topic Re: New laptop defunct within 9 months in Member To Member Support

New laptop defunct within 9 months

mjm_books — Wed, 06 May 2026 18:47:13 GMT

I purchased purchased a new laptop from a seller. Intially I was happy with it, purchased another for a friend; I then had issues with switching off, then switching on/off, now my laptop bought August 2025 and hardly used is defunct and my friend is having issues with hers. The seller never ever responds, and I don't know where to go from here...Any ideas?

I will never buy from this seller again and wish I never left positive feedback originally !!!!

Re: New laptop defunct within 9 months

*vyolla* — Wed, 06 May 2026 18:32:33 GMT

You have 30 days to return an item that's not as described via eBay, same for PayPal.

If you paid with a debit/credit card or ApplePay you have 120 days to issue a not as described chargeback.

Unfortunately, for items bought that long ago, you're way out of time to pursue a refund.

If your seller is a UK registered business seller you may want to take some free advice for Citizens Advice regarding pursuing this via a legal claim.

Re: New laptop defunct within 9 months

*vyolla* — Wed, 06 May 2026 18:38:13 GMT

To add, I've just had a look at your seller and they are trading on a private account. They should be trading on a business account, that alone should've been a red flag for you. You have no consumer rights with a private seller. I honestly can't see where you can go with this.

Re: New laptop defunct within 9 months

mjm_books — Sun, 10 May 2026 09:40:11 GMT

Thank you for taking the time to reply. I did not hear from the seller again surprise surprise...a huge lesson learnt.