LOST PARCEL

dolomite1500 — Sun, 10 May 2026 07:08:35 GMT

Not had this happen before but just wondering if there is someone who could answer my question please?

I sent a parcel to a buyer which went missing. Having used e-bay's simple delivery, they sorted it all out and refunded my buyer and I have to say this was done very quickly.

However, when I look at the items I have sold this particular listing states "e-bay refunded" which to me says to anyone looking if they see what I see, that I was at fault when I was most definitely and totally was not.

Whilst I appreciate that e-bay have stated that it won't affect my ratings, etc., I do think it should also have some reference as to why e-bay refunded, for example (1) lost parcel and/or (2) seller not at fault as used e-bay simple delivery and therefore refunded by e-bay under their policy/rules.

Am I just being over-sensitive?

I have to say that I am very impressed with using "simple delivery" and would not dream of not using as it definitely was one of my better decisions!

Thank you.

Re: LOST PARCEL

jckl1957 — Sun, 10 May 2026 07:31:14 GMT

Nobody apart from you can see that Ebay refunded a buyer.

Re: LOST PARCEL

dolomite1500 — Sun, 10 May 2026 07:43:04 GMT

Thank you very much. As an "old 'un" sometimes I haven't a clue and I can't blame technology just ageing of my brain!

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LOST PARCEL

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