https://community.ebay.co.uk/t5/Member-To-Member-Support/Collection-of-item/m-p/8032000#M353943 <P>You can mark dispatched by opening the original prepaid label (Get prepaid label &gt; print label).&nbsp; &nbsp; It will remain unused and assuming&nbsp;the buyer paid for it the cost will be automatically refunded to them in 30 days.&nbsp;</P> <P>&nbsp;</P> <P>You will get the money but as an untracked item it will be held for 14 days.&nbsp; &nbsp;It's possible that it may be held for 30 days because you're a new seller.&nbsp; &nbsp;That is a separate issue.&nbsp; &nbsp; Either way you will get in the end.</P> <P>&nbsp;</P> <P>&nbsp;</P> Sat, 09 May 2026 14:24:30 GMT **peaseblossom** 2026-05-09T14:24:30Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Collection-of-item/m-p/8031997#M353942 <P>A buyer paid for postage but collected instead. How do I change this to get my payout as it says I need to post the item. Worried I mylar not get my money and now dont have the item. First time seller</P> Sat, 09 May 2026 14:20:55 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Collection-of-item/m-p/8031997#M353942 dandrea1476 2026-05-09T14:20:55Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Collection-of-item/m-p/8032000#M353943 <P>You can mark dispatched by opening the original prepaid label (Get prepaid label &gt; print label).&nbsp; &nbsp; It will remain unused and assuming&nbsp;the buyer paid for it the cost will be automatically refunded to them in 30 days.&nbsp;</P> <P>&nbsp;</P> <P>You will get the money but as an untracked item it will be held for 14 days.&nbsp; &nbsp;It's possible that it may be held for 30 days because you're a new seller.&nbsp; &nbsp;That is a separate issue.&nbsp; &nbsp; Either way you will get in the end.</P> <P>&nbsp;</P> <P>&nbsp;</P> Sat, 09 May 2026 14:24:30 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Collection-of-item/m-p/8032000#M353943 **peaseblossom** 2026-05-09T14:24:30Z