topic Re: Parasol. Bought last June. Put away September. April 2026opened. in Member To Member Support

Parasol. Bought last June. Put away September. April 2026opened.

victha4501 — Sat, 09 May 2026 11:42:09 GMT

Bought a parasol from out-sunny.

June 2025, put it away September2025.
opened it back up April 2026.
one of the arm snapped at the joining area between arms.

It ‘s been more than3 months, they said they can’t do anything about it.

I told them I have my statutory rights and I’ve actually up to 6 years to return the faulty goods.
I paid nearly £60 for this only used it probably 15 times.

storied away for the winter in a waterproof shed.

I’m really really annoyed that they are just telling me I have three months to return it . I won’t be buying from them again.

I think there should be a longer warranty regarding seasonal items.

Re: Parasol. Bought last June. Put away September. April 2026opened.

*vyolla* — Sat, 09 May 2026 12:31:09 GMT

You have 30 days to return an item that's not as described via eBay, same for PayPal.

If you paid with a debit/credit card or Apple Pay you have 120 days to issue a not as described chargeback.

Unfortunately, for an item bought that long ago, you're way out of time to pursue a refund via any of the above routes.

If your seller is a UK registered business seller and you want to try to pursue this, you may want to take some free advice from one of the online consumer groups or Citizens Advice.

I don't agree that there should be a longer warranty, it would be open to abuse, some people may abuse their outdoor seasonal items so could create a user end issue either accidentally or intentionally after Summer. If a year's warranty is required (you won't get six) then it's best to buy from a reputable UK business store that offers one.

Re: Parasol. Bought last June. Put away September. April 2026opened.

victha4501 — Sat, 09 May 2026 12:35:21 GMT

I’m going to pursue this matter further as it was rarely used stored well not abused in anyway.
thought evidence and I’m pursuing this Issue with my consumer rights

Sent from Outlook for iOS<>

Re: Parasol. Bought last June. Put away September. April 2026opened.

jckl1957 — Sat, 09 May 2026 13:02:28 GMT

You need to check what your consumer rights are.

'Which' is an objective and reliable source.

https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy

After 6 months, the onus is on you to prove that the item you bought was faulty at the time of purchase.

That is quite a difficult thing to do and, if you have to get an expert opinion, it may simply not be worth it for a fairly low cost item.

You should probably start by writing to the seller, outlining the issue and telling them what you expect them to do.