topic Re: Lost or Late delivery item in Member To Member Support

Lost or Late delivery item

dy_darks — Fri, 08 May 2026 07:32:28 GMT

Sold shoes on eBay and sent with Royal Mail Tracked 48 on the 25th. Tracking still hasn’t updated/delivered. Royal Mail said because the label was bought through eBay I need to go through eBay for compensation.

Buyer may open INR case soon. What’s the best thing to do here to avoid losing both the item and money?

Re: Lost or Late delivery item

tressygirl — Fri, 08 May 2026 07:49:03 GMT

If this was a Simple Delivery transaction, with a non delivery if the buyer opens a case for item not received, eBay should step in and refund the buyer, and you should get to keep the payout.

@dy_darks

Re: Lost or Late delivery item

dy_darks — Fri, 08 May 2026 07:50:21 GMT

Yep it’s all sorted now thanks.

AshtonM

Re: Lost or Late delivery item

tressygirl — Fri, 08 May 2026 08:01:39 GMT

Excellent ! 🤗

@dy_darks