topic returns & refund request in Member To Member Support

returns & refund request

ange2507 — Thu, 07 May 2026 15:12:28 GMT

I have sold a brand new unused item and the buyer has stated that they've used it approx 12 times in a 2 week period but is now claiming it is faulty and wants to return for a refund.

Anyone got any

Re: returns & refund request

*vyolla* — Thu, 07 May 2026 15:55:23 GMT

Buyers have 30 days to return an item that they consider is not as described under eBay's Buyer Protection/Money Back Guarantee, and if your buyer has already opened or opens an eBay item not as described return, they'll be required to send it back to you for a full refund of their original payment, and you'll need to provide them with a pre-paid returns label (if you don't provide a label, the buyer can escalate the dispute and get one from eBay, who will re-charge you for it).

You will get a defect against your selling account if you don’t accept the return and the buyer escalates the dispute to ask eBay to step in, which they can do after 3 business days.

Once you get your item back, if you feel that your buyer has misused eBay’s Money Back Guarantee you can use the Report Buyer link next to the item in your My eBay. This likely won't affect the outcome of the return case though unless the buyer has very obviously damaged it.

Re: returns & refund request

arkwebus — Thu, 07 May 2026 15:58:27 GMT

The buyer should open a "not as described [faulty] case" within 30 days. You refund or - if you want it back and depending on value - issue a return label and refund on return.

If he has not done so you "could" do nothing but you risk that he then involves his payment provider which increases the cost to you [by £15??]

@ange2507