https://community.ebay.co.uk/t5/Member-To-Member-Support/Buyer-reported/m-p/8031100#M353580 <P>Hi a buyer received my goods but is saying that they received something else</P><P>they Even have a picture of the box of the new item &nbsp;I sold and the instructions I sent with it - but they have put an old product with it and requested a return.</P><P>&nbsp;</P><P>i reported the buyer. Do I wait or do I need to do something before the return window ends&nbsp;</P><P>&nbsp;</P><P>I don’t want on principle the buyer to keep the goods and the money !</P> Thu, 07 May 2026 10:18:17 GMT chrisdevizes 2026-05-07T10:18:17Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Buyer-reported/m-p/8031100#M353580 <P>Hi a buyer received my goods but is saying that they received something else</P><P>they Even have a picture of the box of the new item &nbsp;I sold and the instructions I sent with it - but they have put an old product with it and requested a return.</P><P>&nbsp;</P><P>i reported the buyer. Do I wait or do I need to do something before the return window ends&nbsp;</P><P>&nbsp;</P><P>I don’t want on principle the buyer to keep the goods and the money !</P> Thu, 07 May 2026 10:18:17 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Buyer-reported/m-p/8031100#M353580 chrisdevizes 2026-05-07T10:18:17Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Buyer-reported/m-p/8031105#M353582 <P>Typical case of switching their old one for yours.&nbsp;</P> <P>&nbsp;</P> <P>You still need to issue a return label and get whatever they send back.</P> <P>&nbsp;</P> <P>If it's not your item there are steps you need to take, come back here if that happens.</P> Thu, 07 May 2026 10:32:44 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Buyer-reported/m-p/8031105#M353582 papso22 2026-05-07T10:32:44Z