topic Stuck in Endless Verification Loops Since 2 April - Need Help in Member To Member Support https://community.ebay.co.uk/t5/Member-To-Member-Support/Stuck-in-Endless-Verification-Loops-Since-2-April-Need-Help/m-p/8031066#M353567 <P><SPAN>I’m hoping someone from eBay or the community may be able to advise because I seem to be stuck in an endless verification loop with no resolution.</SPAN></P><P><SPAN>My account was restricted on 2 April 2026. I immediately uploaded the requested colour copy of my passport and then proof of address on the same day.</SPAN></P><P><SPAN>Since then, I have repeatedly uploaded documents and contacted eBay numerous times via chat and phone. Different agents have confirmed different things, including:</SPAN></P><UL><LI><SPAN>All documents were received and my account would be reinstated within 5 days</SPAN></LI><LI><SPAN>The issue would be escalated and I would receive a response within 72 hours</SPAN></LI><LI><SPAN>My documents had been received but were never sent for internal approval</SPAN></LI><LI><SPAN>There may be technical issues preventing uploaded documents from appearing to agents</SPAN></LI></UL><P><SPAN>I have now uploaded:</SPAN></P><UL><LI><SPAN>Passport</SPAN></LI><LI><SPAN>Bank statements</SPAN></LI><LI><SPAN>Credit card statement</SPAN></LI></UL><P><SPAN>under both my maiden name and married name, all matching my registered address.</SPAN></P><P><SPAN>For context, my eBay account was originally opened under my maiden name, while my business name was updated to my married name&nbsp; around two years ago. This has been explained multiple times in the upload notes and to customer service agents.</SPAN></P><P><SPAN>Despite this, I continue to receive repeated requests for the same documents and have now been restricted for 5 weeks.</SPAN></P><P><SPAN>Most recently, on 30 April, I was told again that the matter would be escalated and I would receive a response within 72 hours, however I still have not heard anything.</SPAN></P><P><SPAN>I run a genuine business with 99.2% positive feedback and this situation is having a significant impact on my business operations.</SPAN></P><P><SPAN>Has anyone experienced anything similar or knows how this can be properly escalated to someone who can manually review the case?</SPAN></P><P><SPAN>Any advice would be greatly appreciated.</SPAN></P> Thu, 07 May 2026 09:21:38 GMT bcs1604 2026-05-07T09:21:38Z Stuck in Endless Verification Loops Since 2 April - Need Help https://community.ebay.co.uk/t5/Member-To-Member-Support/Stuck-in-Endless-Verification-Loops-Since-2-April-Need-Help/m-p/8031066#M353567 <P><SPAN>I’m hoping someone from eBay or the community may be able to advise because I seem to be stuck in an endless verification loop with no resolution.</SPAN></P><P><SPAN>My account was restricted on 2 April 2026. I immediately uploaded the requested colour copy of my passport and then proof of address on the same day.</SPAN></P><P><SPAN>Since then, I have repeatedly uploaded documents and contacted eBay numerous times via chat and phone. Different agents have confirmed different things, including:</SPAN></P><UL><LI><SPAN>All documents were received and my account would be reinstated within 5 days</SPAN></LI><LI><SPAN>The issue would be escalated and I would receive a response within 72 hours</SPAN></LI><LI><SPAN>My documents had been received but were never sent for internal approval</SPAN></LI><LI><SPAN>There may be technical issues preventing uploaded documents from appearing to agents</SPAN></LI></UL><P><SPAN>I have now uploaded:</SPAN></P><UL><LI><SPAN>Passport</SPAN></LI><LI><SPAN>Bank statements</SPAN></LI><LI><SPAN>Credit card statement</SPAN></LI></UL><P><SPAN>under both my maiden name and married name, all matching my registered address.</SPAN></P><P><SPAN>For context, my eBay account was originally opened under my maiden name, while my business name was updated to my married name&nbsp; around two years ago. This has been explained multiple times in the upload notes and to customer service agents.</SPAN></P><P><SPAN>Despite this, I continue to receive repeated requests for the same documents and have now been restricted for 5 weeks.</SPAN></P><P><SPAN>Most recently, on 30 April, I was told again that the matter would be escalated and I would receive a response within 72 hours, however I still have not heard anything.</SPAN></P><P><SPAN>I run a genuine business with 99.2% positive feedback and this situation is having a significant impact on my business operations.</SPAN></P><P><SPAN>Has anyone experienced anything similar or knows how this can be properly escalated to someone who can manually review the case?</SPAN></P><P><SPAN>Any advice would be greatly appreciated.</SPAN></P> Thu, 07 May 2026 09:21:38 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Stuck-in-Endless-Verification-Loops-Since-2-April-Need-Help/m-p/8031066#M353567 bcs1604 2026-05-07T09:21:38Z Re: Stuck in Endless Verification Loops Since 2 April - Need Help https://community.ebay.co.uk/t5/Member-To-Member-Support/Stuck-in-Endless-Verification-Loops-Since-2-April-Need-Help/m-p/8031075#M353571 <P>Try this.</P> <P><A href="https://community.ebay.co.uk/t5/Announcements/Introducing-the-Issue-Resolution-Centre/ba-p/8030083" target="_blank">https://community.ebay.co.uk/t5/Announcements/Introducing-the-Issue-Resolution-Centre/ba-p/8030083</A></P> Thu, 07 May 2026 09:30:02 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Stuck-in-Endless-Verification-Loops-Since-2-April-Need-Help/m-p/8031075#M353571 tobiasd4 2026-05-07T09:30:02Z