topic Re: authenticity guarantee in Member To Member Support

authenticity guarantee

horacem22 — Wed, 06 May 2026 19:49:16 GMT

My Omega watch advert didn't show the authenticity guarantee. How do I add it ?

Re: authenticity guarantee

john1297576 — Wed, 06 May 2026 20:01:01 GMT

Presumably it was below the value at which Authentication is used., if so it is not optional, you cannot add.

Your watch is advertised as collection only, which I would have thought was not allowed as Authentication starts at £1500, and no authenticator is going to collect it.

Only watches sold in the Wristwatches category for £1,500 or more are currently eligible. (Smart watches, pocket watches, watch parts and watch accessories are not currently eligible.)

Re: authenticity guarantee

*vyolla* — Wed, 06 May 2026 19:57:11 GMT

I can't see no reason why your watch would be excluded, you'll need to contact eBay and ask them to take a look and see if they can spot the reason.

Re: authenticity guarantee

john1297576 — Wed, 06 May 2026 20:07:12 GMT

Hi, Watch is advertised as for collection only. Would not have thought that was possible.

Re: authenticity guarantee

61stephenuk — Wed, 06 May 2026 20:13:19 GMT

It's not eligible because of the collection only on your listing.

The following items are not eligible for Authenticity Guarantee:

Items not bearing the Authenticity Guarantee badge
Wristwatches listed in categories not named above
Miscategorised items, e.g. other types of watches such as smart watches, fitness trackers, pocket watches, jewellery or other items listed in the Wristwatches category.
Customised wristwatches
Engraved watches
Items purchased using an offline payment method
Listings that offer local pickup
Items posted to P.O. Boxes
Items listed by sellers who are not activated on eBay managed payments
The optional Authenticity Guarantee add-on service is not available for eBay Live items.

Ineligible items will not be authenticated. More information about item eligibility may be found here.

https://pages.ebay.co.uk/authenticity-guarantee-watches/#terms

Re: authenticity guarantee

tobiasd4 — Wed, 06 May 2026 20:54:31 GMT

TBH.

You are probably safer allowing only postage, as it will then go to authenticator and offer more protection from any case buyer may open.