topic Re: Return issue in Member To Member Support

Return issue

clio_7 — Tue, 05 May 2026 15:44:30 GMT

Bought a machine from a seller , untested and used apparently in working order. When it arrived it was not in working order ,I opened a case eBay stepped in and it's now been returned via royal mail 48 tracking provided. The seller now opened a case for review saying it's not been received maybe I didn't return it ??? I have royal mail tracking to say it's been delivered ,and as it's under review I'm still awaiting my refund. What can I do as this stage ? Thanks in advance

Re: Return issue

red_magpie — Tue, 05 May 2026 16:04:36 GMT

What can I do as this stage ?

Basically, just provide eBay with any information they require.

You have given us very little information. I assume that you opened a case under eBay's money back guarantee. I hope it was an "item not as described" case? If so the return will have been the seller's responsibility. Did they send you a prepaid return label? If this was sent through eBay and you used it, postal tracking will have been automatically included. If for some reason you bought the return postage yourself, you would have had to enter your own tracking number - which I think you have aready done, if this was necessary?

eBay generally goes by the tracking record, unless the recipient has evidence to prove that this is incorrect.

RReturn issue

clio_7 — Tue, 05 May 2026 16:07:21 GMT

Hello

Thanks for replying .Sorry for not adding that info , Yes it was under
eBay money back etc , and I used the label that eBay gave me.

Re: RReturn issue

john1297576 — Tue, 05 May 2026 16:55:41 GMT

So on what you say, if seller does not refund, escalate your case to ebay.

Return issue

clio_7 — Tue, 05 May 2026 16:58:21 GMT

Ok thanks , he's opened a case and it says eBay will be in touch. Hopefully
be resolved soon,and I'll buy from a decent seller next time. thanks again
for your time