topic Return not refunded in Member To Member Support

Return not refunded

nigeo5653 — Tue, 05 May 2026 09:02:27 GMT

Returned item back to seller they haven't acknowledged it but i have the royal mail email confirming its delivery on 27th April 26 ebay closed the refund

Re: Return not refunded

**peaseblossom** — Tue, 05 May 2026 09:26:23 GMT

If you used the return label supplied via the ebay return and the tracking showed delivery the refund should have been more or less automatic. You'll need to contact ebay about it. You can ring them or request they ring you by viewing this link on your phone - not on a laptop or PC:
https://www.ebay.co.uk/help/eua?id=5190

Re: Return not refunded

john1297576 — Tue, 05 May 2026 09:36:11 GMT

Are you sure that it was not closed after refund made? Did you read what was said in advice from ebay of the closure.?

How did you pay, refunds go back to source and unless paypal, do take time, debit card 7 days, credit card up to 30 days.

Re: Return not refunded

nigeo5653 — Tue, 05 May 2026 09:39:21 GMT

It didn't have a refund label I chose royal mail on the drop down list then it took me to royal mail site

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Re: Return not refunded

nigeo5653 — Tue, 05 May 2026 09:50:21 GMT

No it was collected from me on 25th April and delivered to seller address 27th April

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Re: Return not refunded

jckl1957 — Tue, 05 May 2026 10:00:11 GMT

There are steps you have to complete when returning an item.

You say the case closed, so I assume you started a return case through Ebay.

Ebay give you a date by which you have to send the item back.

Ebay can only know you have done this if you add tracking to the case.

Did you add tracking to the case when you sent the item back?

Once the tracking shows the seller has received the item, the seller has 48 hours to refund you.

If they don't, you can go back to the case and ask Ebay to step in.

If it looks as if you didn't return the item, or, if tracking shows the item has been received but you don't go back and ask Ebay to step in, a case can be closed because of lack of activity.

If the seller isn't helping, you could try and contact Ebay and see if they will reopen the case.