topic Re: Parcel size. in Member To Member Support

Parcel size.

wattiesdad — Sun, 03 May 2026 15:12:17 GMT

I stupidly decided to give simple delivery a go, I have always used custom. The item I listed sold, but when i go for the label, the parcel size is wrong, it says I can change the parcel dimensions, but there is not an option for the size I need. I thought it was SIMPLE, obviously not. Any idea how to get the size I need? I did mistakenly use simple delivery before by accident, but then I just paid for my own postage, I was told if I didn't use the SD label the buyer would be refunded, they never were.

Re: Parcel size.

**peaseblossom** — Sun, 03 May 2026 17:17:18 GMT

If you normally have access to custom postage then cancel the transaction with the buyer's agreement and relist with your own postage for them to buy again.

Re: Parcel size.

wattiesdad — Sun, 03 May 2026 19:34:22 GMT

It's all a bit of a faff. It's going via Royal Mail, they do the option I need, but eBay don't list that option for some reason. Could I just send it anyway even though the size is wrong?

Re: Parcel size.

**peaseblossom** — Sun, 03 May 2026 19:42:14 GMT

In theory it might be OK but not if you chose the wrong size altogether. It could end up being returned or the buyer being charged extra.