https://community.ebay.co.uk/t5/Member-To-Member-Support/Still-no-refund/m-p/8029602#M353104 <P>To get a refund using the Money Back Guarantee, you do have to follow the Ebay process.</P> <P>Start a return case through Ebay.</P> <P>Seller has 3 days to provide a label.</P> <P>Then if the label is not suitable, you have to contact Ebay and they will ensure a correct label is sent.</P> <P>Once tracking shows the item has been received by the seller, the seller has 48 hours to refund you.</P> <P>If they don't, you go back to the case and ask Ebay to step in.</P> <P>&nbsp;</P> <P>If you are not proactive and you let things slide, cases can close in favour of the seller.&nbsp; It looks as if you contacted a slow and unhelpful seller rather than asking Ebay to step in sooner.</P> Sun, 03 May 2026 17:16:30 GMT jckl1957 2026-05-03T17:16:30Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Still-no-refund/m-p/8029577#M353096 <P>I had an item delivered wrongly so requested a refund. The postage label the the seller sent me was invalid so I opened a case with eBay. The seller took so long to send a correct label despite me sending many requests that eBay closed the case even though I’d returned the item…</P><P>The seller is now ignoring all messsges for the refund even though they have the returned item and it’s impossible to get a response from eBay…</P><P>it’s only £17 but it’s not the point….</P> Sun, 03 May 2026 16:29:59 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Still-no-refund/m-p/8029577#M353096 libby7495 2026-05-03T16:29:59Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Still-no-refund/m-p/8029602#M353104 <P>To get a refund using the Money Back Guarantee, you do have to follow the Ebay process.</P> <P>Start a return case through Ebay.</P> <P>Seller has 3 days to provide a label.</P> <P>Then if the label is not suitable, you have to contact Ebay and they will ensure a correct label is sent.</P> <P>Once tracking shows the item has been received by the seller, the seller has 48 hours to refund you.</P> <P>If they don't, you go back to the case and ask Ebay to step in.</P> <P>&nbsp;</P> <P>If you are not proactive and you let things slide, cases can close in favour of the seller.&nbsp; It looks as if you contacted a slow and unhelpful seller rather than asking Ebay to step in sooner.</P> Sun, 03 May 2026 17:16:30 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Still-no-refund/m-p/8029602#M353104 jckl1957 2026-05-03T17:16:30Z