topic Re: Diabolical service from ebay in Member To Member Support

Diabolical service from ebay

roobotroo — Sun, 03 May 2026 15:29:02 GMT

I have purchased a sewing machine (£200)

was really looking forward to it… noticed Evri’s tracking never moved. That usually means they’ve lost the pack.

I reached out to Evri it was very painful, but Evri has sent me an email saying they’ve lost it, got in touch with eBay.. eBay say they can’t do anything until the delivery window ( bear in mind by this time I have been on the phone for over an hour )

I have waited until the delivery window closed even though I had an email from Evri saying they’ve lost the sodden parcel.

once the delivery window closed I have asked for a refund and NOW they sent an email saying they decided to give more time for Evri to deliver ( the parcel that Evri said they’ve lost) I don’t know an other platform that is so careless and dismissive of such a huge mistake.

Amazon would never… I forgot why I stopped using eBay this was a great reminder.

Re: Diabolical service from ebay

john1297576 — Sun, 03 May 2026 15:36:04 GMT

Did you open a Not Received Case, as that is correct procedure, not messaging.

Using correct methods in accordance sith the 30 day money back guarantee, usislly works best.

Re: Diabolical service from ebay

roobotroo — Sun, 03 May 2026 15:39:20 GMT

Smart … haven’t thought of the …. Of course I have yes. when I have done that they’ve said they’ll give Evri till the 8th to deliver even though Evri has already said the following on email over a week ago.

“

Dear Dora,

Thank you for your email regarding parcel reference (cxxxxxxxxxxxxx).

I have checked tracking and can see that after your parcel was collected from the Parcelshop, it hasn't progressed further in our network. I'm sorry for this delay, given the number of days it has been I would suggest this parcel is potentially lost at this stage.

I would advise that you contact Ebay as they will be able to discuss the options available to you. Ebay have their own delivery policies for occasions such as these which we are unable to divert from, they do have access to see the delivery information for your parcel to help with their next steps

I'm very sorry for the inconvenience regarding your parcel delivery.

Kind regards,

Paula,

Evri Customer Services

Re: Diabolical service from ebay

papso22 — Sun, 03 May 2026 15:45:57 GMT

It might have been sent using Simple Delivery in which case ebay is on the hook for the refund, hence the additional time.

Not saying it's right though.