topic Re: Buying Requesting A Return For Item Not Matching Discription in Member To Member Support

Buying Requesting A Return For Item Not Matching Discription

9794nigel — Sun, 03 May 2026 15:15:02 GMT

I have sold a pair of jet black shorts & the buyer is disputing the colour & saying they are blue. He has sent me a picture of a blue pair of shorts but they are not mine, mine were 100% black. He is requesting a return & refund. What should I do?

Re: Buying Requesting A Return For Item Not Matching Discription

john1297576 — Sun, 03 May 2026 15:22:27 GMT

Unless he opens a not as described case within 30 days you are not obliged to do anything.

If he opens a case then you have to provide a return label and on return refund in full. Then you can complain to ebay, but do not expect. miracles.

This is one of the risks you run when selling on ebay, buyer protection is more important to ebay than seller protection, which is as good as Nil.

Re: Buying Requesting A Return For Item Not Matching Discription

jckl1957 — Sun, 03 May 2026 15:34:41 GMT

Honestly, in the pictures, the sold shorts do look blue rather than jet black.

If the buyer has opened a case, then Ebay will accept their word.

Personally, as it will cost you over £3 to provide the buyer with a return label, I would refund them without asking for a return.

Re: Buying Requesting A Return For Item Not Matching Discription

9794nigel — Sun, 03 May 2026 18:50:21 GMT

Thank you for your response. I have provided a returns label but he seems to have gone very quiet since doing this. I think he was banking on a full refund & to keep the item. Not sure I will receive the item back !!
Regards.

Re: Buying Requesting A Return For Item Not Matching Discription

tobiasd4 — Sun, 03 May 2026 19:23:55 GMT

Unless buyer sends item back, you won't be charged for label or have to refund.

Do not chase buyer.