topic Re: Ebay in Member To Member Support

Ebay

pinconst60 — Sat, 02 May 2026 14:43:04 GMT

hello people I'm new here I bought a watch on ebay and today the box arrived empty and unopened the postman was a bit suspicious he gave me a phone number where I could make a complaint I called and waited for an hour on the phone after which it hung up on ebay I keep trying to report but a robot answers telling me that the package has been delivered please how can I solve this problem thank you very much

Re: Ebay

plpmr — Sat, 02 May 2026 14:45:27 GMT

open an eBay not as described case -

https://resolutioncentre.ebay.co.uk/

Re: Ebay

papso22 — Sat, 02 May 2026 14:46:18 GMT

You need to open a case for missing parts or pieces.

Re: Ebay

tressygirl — Sat, 02 May 2026 14:51:50 GMT

If you are buying on eBay Please read their 30 day MBG, Money Back Guarantee, it's written on every listing, and on the link below. It will save you a lot of time and money, and definitely no need ever in these cases, to phone anyone.

https://pages.ebay.co.uk/ebay-money-back-guarantee/

Meantime follow plpmr's advice to open a case for item not as described, NOT one for item not received, escalate on day 4, if not refunded beforehand.

Do not close the case early for anything the seller may promise or say, and don't forget to escalate.

@pinconst60