topic Re: Return and refunds in Member To Member Support

Return and refunds

jackdaisy26 — Sat, 02 May 2026 13:07:10 GMT

I purchased a pair of chairs , but only received 1 of 3 of the parcels. I contacted the seller who had actually sent the other 2 parcels to another buyer . ? I asked for a refund but the seller said they would get the 2 remaining parcels returned to me , so I cancelled the refund . Turns out neither buyer nor seller have returned the items and I’m out of pocket . Ebay say there is nothing they can do because I cancelled the refund ?? This is criminal and both seller and Ebay should be held to account . How do I get my money back ??

Re: Return and refunds

tressygirl — Sat, 02 May 2026 13:11:55 GMT

Nooo, you must never cancel a refund case ! eBay here are correct, that once a case is closed , it cannot be reopened.

If the seller doesn't come up with the goods, you'll need to turn to your payment provider for help with your refund.

@jackdaisy26

Re: Return and refunds

jackdaisy26 — Sat, 02 May 2026 16:58:21 GMT

Thanks for replying , I spoke to someone at EBay last weekend and they said “don’t worry you’ll get a refund as you’re covered by the guarantee “ I rang both eBay and the seller today and was fobbed off . The seller said “ tough it’s not her problem “ how can folk get away with this ?

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