topic Re: item not recieved in Member To Member Support

item not recieved

nic_84540 — Fri, 01 May 2026 16:50:55 GMT

ive ordered from a seller on here who sent the package via royal mail, royal mail states that the package has been delivered but to the wrong address which they wont provide ofc due to gdpr. ive contacted the seller who seems to be a bit shady and now that i look at the profile with all its amazing reviews that happen to look the same im a bit concerned. ebay still says item potentially being deliverd next wednesday which is starnge. any thoughts?

Re: item not recieved

**peaseblossom** — Fri, 01 May 2026 18:21:47 GMT

If the tracking on ebay has not updated it sounds like the seller didn't use ebay postage. That means you can still open a "not received" case after the estimated deilvery has passed. Escalate 3 complete working days later to get a refund.

If the seller contests the case you can contact ebay. On your phone only (not a laptop or PC) you can ring ebay or request they ring you. So view this link on your phone:
https://www.ebay.co.uk/help/eua?id=5190