topic Re: How do I cancel a postage label I printed (Royal Mail) after a buyer requested to cancel an orde in Member To Member Support

How do I cancel a postage label I printed (Royal Mail) after a buyer requested to cancel an order

tactile_media — Fri, 01 May 2026 13:14:06 GMT

buyer bought and item of mine

I printed a shipping label (Royal Mail)

buyer contacted me and said he's changed his mind, please cancel order for full refund and don't send

I tried cancelling shipping label but ebay just returns a message

"you cannot cancel this order as it was ordered via the simple shipping service"

what happens, will I get my money back for the label, and if not why should sellers have to forfeit the cost of postage because I buyer changes their mind at the last minute?

Thanks

Re: How do I cancel a postage label I printed (Royal Mail) after a buyer requested to cancel an orde

jckl1957 — Fri, 01 May 2026 13:21:53 GMT

As advised, you can't cancel a SD label.

I can't see any sold items where you offered 'free postage/seller pays' so the buyer pays the advertised postage direct to Ebay and Ebay supply you with a label that you don't have to pay for.

So, the postage payment has not been through your account and Ebay will refund it direct to the buyer.

Re: How do I cancel a postage label I printed (Royal Mail) after a buyer requested to cancel an orde

tactile_media — Fri, 01 May 2026 13:36:01 GMT

okay, appreciated, thanks for explaining that, I guess all is well them and I am not out of pocket as the seller despite printing a label before the buyer asked me to cancel the order