topic No return, no money in Member To Member Support

No return, no money

rafyk1 — Thu, 30 Apr 2026 07:31:43 GMT

Hi all, I have been left in a situation where Ebay has refunded a buyer, allowed them to keep an item that I sold on the platform, and are now saying the case is closed.

Im a new seller and missed sending a return label when a return was requested (buyer stated item not as described).

It is a high value item and I'm currently without the return, no money (as well as having paid Ebay for their service). How do I go about resolving?

Re: No return, no money

**peaseblossom** — Thu, 30 Apr 2026 07:38:04 GMT

I am sorry but this is what ebay does if sellers don't accept "not as described" returns. You can appeal the decision if you think it was wrong - here:

https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369

And you can still ask the buyer to return the item. If they agree you can buy return postage online and send them the link or QR code for it.